Terms of Use

General Provisions

These Terms of Use are formulated to standardize the access, browsing, registration, shopping and other use behaviors of users on the official e-commerce website of Eco-Friendly Household Essentials | Natural Baking Soda & Pet, clarify the rights, obligations and behavioral norms between the platform and users, and protect the legitimate rights and interests of both parties. These terms are applicable to all natural persons who access, browse, register accounts, place orders and consume on the official website. All behaviors of users using the platform’s services shall be deemed to have fully read, understood and voluntarily accepted all the contents of these Terms of Use, and shall abide by the binding norms of these terms.
Our platform reserves the right to update and revise these Terms of Use in accordance with platform operation and industry standard changes. The revised terms will be officially released on the official website, and will take effect immediately after release. Users’ continued access to the website and use of platform services after the update of the terms shall be deemed to accept the revised terms. It is the user’s obligation to check the update of platform rules regularly.

User Account Use Specifications

Users can complete free account registration on our official website to obtain the right to use platform shopping services. When registering an account, users need to submit true, accurate and complete basic information, and ensure that the registered account information is consistent with their real identity information. Users shall be solely responsible for the authenticity, accuracy and validity of their account registration information.
After successful account registration, users shall properly keep their account login password and account security information, and bear all behavioral responsibilities under the account. Users shall not lend, rent, sell or transfer the platform account to any third party without authorization, and shall not use the platform account to carry out any illegal and irregular behaviors. Once the user finds that the account is abnormally logged in or stolen, they shall contact the platform customer service in a timely manner to apply for account protection and password modification, so as to avoid property loss and right damage.
The platform has the right to freeze, restrict or cancel user accounts that have abnormal operation, illegal operation, malicious order brushing, malicious return and other irregular behaviors, so as to standardize the platform operation order and protect the legitimate rights and interests of most users.

Platform Service Use Norms

Our platform provides users with official product display, online order placement, online payment, global logistics delivery, after-sales return and refund and other one-stop e-commerce services. Users shall use the platform’s services in a legal, standardized and civilized manner during the use process, and shall not use the platform’s service functions to carry out any behaviors that violate national laws and regulations, damage platform rights and interests, and disturb platform operation order.
Users shall not use the official website platform to publish illegal, violent, obscene, discriminatory and other bad information, shall not maliciously attack, invade or crack the platform website system, shall not use technical means to brush orders, brush traffic and interfere with the platform’s normal operation. Users shall abide by the network civilization norms and e-commerce transaction morality during the shopping process, and conduct transaction behaviors in an honest and trustworthy manner.
Users shall correctly use the product consulting, customer service communication, order evaluation and other functional services of the platform, and shall not carry out malicious harassment, malicious bad evaluation, false complaint and other behaviors against the platform and customer service staff. The platform reserves the right to pursue the legal liability of users who damage the platform’s reputation and normal operation order.

Platform Rights & User Obligations

In terms of platform rights, our official website owns the intellectual property rights of all website page designs, text contents, picture materials, product introductions and functional systems. Without the official written authorization of the platform, no user or third party shall copy, reproduce, disseminate, modify or use the platform’s intellectual property contents for commercial purposes. The platform has the right to adjust the website page layout, product display mode, service function settings and activity rules according to operation needs, and will not notify users one by one for normal functional optimization and page adjustment.
In terms of user obligations, users shall abide by all platform use rules and transaction norms during the use of platform services, bear the legal liability for their own shopping behaviors and account behaviors, and ensure that all order placement and transaction behaviors are true and legal. Users shall bear the responsibility for any personal loss caused by their improper use of platform services, improper preservation of account information and violation of platform use terms.

Service Suspension & Termination Rules

The platform can suspend or terminate the service for user accounts that violate these Terms of Use, including but not limited to accounts with malicious transactions, illegal operations, long-term inactivity, and serious violation of platform rules. After the service is terminated, the user will no longer enjoy the platform’s shopping service rights and preferential benefits.
Users can voluntarily apply for account cancellation to terminate the use of platform services. After the account is cancelled, the user’s personal information will be cleared in accordance with the platform’s privacy policy, and the user will no longer have the right to query historical order records and use account-related services. The platform will retain the right to investigate the liability for illegal and irregular behaviors of users before account cancellation.