Terms of Purchase

Purchase Agreement Overview

These Terms of Purchase are official transaction specification terms formulated by Eco-Friendly Household Essentials | Natural Baking Soda & Pet official e-commerce platform, which are used to standardize all online purchase transaction behaviors between global users and the platform, clarify the transaction rules, rights and obligations of both buyers and sellers, and ensure that all product purchase transactions on the platform are carried out in a standardized, fair and transparent manner. These terms apply to all formal orders generated by users through the official website’s online purchase function, covering all household eco-friendly products and pet care products sold on the platform. All users who place orders and purchase products on the platform shall be deemed to have voluntarily accepted and agreed to abide by all the contents of these purchase terms.
All product sales transactions of the platform are based on these Terms of Purchase as the basic transaction agreement. The platform provides standardized e-commerce sales services in accordance with the terms, and users complete product purchase transactions in accordance with the terms. Both parties shall perform their respective obligations in accordance with the agreement to ensure the smooth completion of the transaction.

Product Information & Pricing Rules

All product information displayed on the official website, including product name, product picture, ingredient formula, product function, specification parameters, usage method and product introduction, is true, accurate and effective, and is the real description of the platform’s sold products. The platform strictly controls product information release to ensure that there is no false publicity, exaggerated description and misleading introduction, so that users can fully understand the product attributes before purchasing.
The platform implements a unified USD currency pricing standard for all products, and all product prices displayed on the website are the final selling prices, with no hidden fees, service fees and additional charges. All products enjoy the platform’s permanent preferential discount policy, and the discount price displayed on the page is the real transaction price of the product. The platform has the right to adjust product prices and preferential policies according to seasonal activities and operation plans, and the order price shall be subject to the real-time price displayed on the page at the time of user order placement.
All products of the platform adhere to the natural, mild and chemical-free core characteristics, and the product quality fully conforms to the platform’s product quality standards and global daily supplies safety specifications. The platform promises that all sold products are genuine and qualified products, eliminating inferior and unqualified products, and fully protecting users’ purchase quality rights and interests.

Order Placement & Payment Specifications

Users can select products independently on the official website, add them to the shopping cart, and submit orders according to the process prompts to complete the purchase operation. When placing an order, users need to fill in accurate receiving information, including receiving address, contact information and recipient name, to ensure the smooth delivery of the order. The platform will not be responsible for order delivery errors and logistics delays caused by users’ filling in wrong information.
The platform supports a variety of secure online payment methods, and all payment processes are completed through encrypted official payment channels to ensure the safety of users’ payment funds and account information. After the user successfully pays the order, the order will enter the platform’s warehouse processing process. The valid order is subject to the successful payment confirmation by the platform system. Unpaid orders will be automatically cancelled after exceeding the valid payment time, and the platform has the right to recover the preferential benefits occupied by invalid orders.
Users shall abide by the principle of honest transaction when placing orders, and shall not place malicious orders, repeated invalid orders and speculative orders. For malicious order behaviors that occupy platform inventory and waste logistics resources, the platform has the right to cancel the order and restrict the user’s subsequent purchase rights.

Global Shipping Transaction Rules

All orders purchased by users on the platform enjoy global free shipping service, with no purchase threshold and no additional shipping cost. The platform uniformly bears all international logistics and transportation expenses of orders, and users do not need to pay any shipping-related fees. The order delivery follows the platform’s unified logistics rules, with 1-3 working days warehouse outbound time and 6-12 working days global unified arrival time, without expedited delivery service.
After the order is outbound, the logistics information will be updated in real time, and users can track the order transportation status through the official website personal center. The platform’s logistics service obligation ends when the order is successfully signed for by the user or the user’s designated recipient. For logistics delays caused by external uncontrollable factors, the platform will actively assist in following up the processing, but will not bear the liability for breach of contract caused by objective factors.

After-Sales Transaction Guarantee Rules

In terms of after-sales transaction guarantee, all orders of the platform enjoy a 60-day free return policy and free return service. Users can apply for return and refund within 60 days after signing for the goods for any legitimate reason. The platform provides free return freight service, and users have zero return cost. After receiving and verifying the returned goods, the platform will complete the refund processing within 5-10 working days, and the refund will be settled in unified USD currency.
The after-sales service of the order shall be implemented in accordance with the platform’s Refund Policy and Customer Service Policy. Both parties of the transaction shall abide by the after-sales processing rules. Users shall not abuse the after-sales return right to carry out malicious return behaviors, and the platform shall strictly perform the after-sales guarantee obligation to ensure users’ legitimate transaction rights and interests.

Transaction Change & Cancellation Rules

Before the order is delivered from the warehouse, users can apply for order cancellation independently. After the platform reviews and confirms, the order will be cancelled, and the fund will be refunded in accordance with the refund process. After the order is outbound, the order cannot be cancelled, and users can only apply for return and refund after receiving the goods.
The platform has the right to cancel abnormal orders such as false transactions, malicious orders, repeated orders and invalid orders, and will feed back the cancellation reason to users in a timely manner. For normal valid orders, the platform will not cancel the order without reason, and will strictly perform the transaction delivery obligation.